FOR REGISTRATION AND PARTICIPATION IN THE EXCURSIONS AND

OTHER TOURIST SERVICES OFFERED BY TRACK TO WORLD EOOD

 

1. CONTACT INFORMATION

 Trek du World EOOD, with UIC 204791261, Registered tour operator with license number: № PK-01-7793 / 05. 01.2018

Internet address: www.trektheworld.club

Email: info@trektheworld.club

Address of management: 1784 Sofia, Mladost district, residential complex Mladost 1, bl. 34, fl. 12, ap. 54;

Phone: +359 887 065 443  

 

The tour operator has concluded insurance "Liability of the Tour Operator" under Art. 97 para. 1 of the Law on Tourism with H K " Lev Ins " AD shelf № 88026/13062010010001 , valid until 22.01.202 1 , the certificate of insurance policy is a prominent site of tour operator.

 

2. BOOKING AND RESERVATIONS

2.1. Registration for participation in the programs of "Trek the World" Ltd. (also called Tour Operator) is made online through the application form for each program published on the website of "Trek the World" Ltd. - www.trektheworld.club or on the following contact phone: +359 887 065 443.

2.2. After receiving the request , the tour operator checks for availability and returns a response as soon as possible. Only after receiving confirmation from him, the participation in the event is taken over and included in the group. The reservation is considered valid after concluding a contract for a tourist package and making a deposit, in accordance with these general conditions and the contract.

2.3. The reservation becomes valid after payment by making a deposit of 50% of the value of the program or payment of the full amount, unless otherwise provided in the contract for a tourist package. For one-day programs, the reservation becomes valid after payment of 100% of the program value.

2.4. Before making a reservation, each Traveler should familiarize himself with these general conditions. When booking a program, it is assumed that the Traveler is familiar with the general conditions, the contract for a tourist package and the specific program and agrees with them.

 

3. VISAS AND PERSONAL DOCUMENTS

3.1 The tour operator provides information to the Traveler about the necessary documents during the trip, according to the legislation of the respective country in which the program will take place.

3.2 The issuance of visas for the respective country is the sole responsibility of the respective embassy / consulate and is not guaranteed by the Tour Operator. In case of refusal by the embassy / consulate, the fees paid by the Traveler for issuing the visa will not be refunded.

3.3 For persons under 18 traveling alone or with one of the parents, in addition to the necessary identity document, a copy of the birth certificate and a notarized declaration from one / both parents that their child agrees to travel abroad is additionally required, by phone of the notary. The original declaration and two copies thereof must be carried during the journey.

3.4 Foreign nationals wishing to travel with the Tour Operator must be informed about the regime of their countries with the countries included in the respective program.

 

4. PRICES, METHOD OF PAYMENT AND TERMS OF PAYMENT

4.1 Prices and method of payment:

4.1.1. Prices for each program include only services described in the program.  

4.1.2. The prices of the programs on the Tour Operator's website can be announced in Bulgarian levs, US dollars or euros. The announced prices in USD or EUR shall be paid to the BGN account of the Tour Operator at the central exchange rate of the BNB on the day of payment, unless otherwise agreed.

4.1.3. Payment is made by bank transfer and / or cash. Payment can be one-time or deferred - by making a deposit and final payment.

4.1.4. Payments by bank transfer are transferred to the bank account of the Tour Operator indicated here, namely:

 

IBAN: BG19UNCR70001523190146

BIC: UNCRBGSF

currency: BGN

bank: UniCredit Bulbank AD

account holder: Trek the World EOOD

4.1.5 Each program explicitly describes what the price of the program includes. All costs that are not explicitly mentioned in the "Price includes" section are considered personal costs and are not included in the price of the package. In cases where the Tour Operator provides information on the prices of services that are NOT included in the total price of the package (eg prices for museum entrances, additional excursions, food, ticket prices from public transport, etc.), it should be taken into account that these prices are indicative and the Tour Operator is not bound by their accuracy.

4.1.6 Increase of the price of the tourist package is possible at the discretion of the Tour Operator in case of increase by more than 5% the prices of: fuels, the value of transport costs, the amount of fees related to travel / port, airport, etc./, exchange rates and others arising after the signing of the contract for a tourist package until the date of departure.

4.1.7 An increase in the price of the tourist package by more than 8 percent of the total price of the tourist package is considered a significant change of the contract and the Tour Operator is obliged within 2 days of its occurrence to notify the Traveler of the change in writing. , but not later than 20 days before the start date of the trip. Replacement of the accommodation with another of the same or higher category is not considered a significant change in the contract and the Traveler has no right to cancel the trip for this reason.

4.1.8 An increase in the price of the tourist package by less than 8 per cent of the total price of the tourist package is considered insignificant and is not a ground for refusing to travel.

4.1.9 In cases when the Tour Operator increases the price of the tour package by more than 8 percent of the total price of the tour package, the Traveler is obliged to notify the Tour Operator in writing of his decision within 3 days of receiving the notification, such as:

- a / accept the increase in the price of the tourist package, pay the amount due for the difference and sign an additional written agreement / annex to the contract for the tourist package in connection with the price increase

or

- b / to withdraw from the contract for a tourist package, by reimbursing the amount paid by him so far, within 14 days from the date on which the Tour Operator has received the notice of withdrawal, except for non-refundable costs of reservations already made by the Tour Operator of tickets, accommodation, visas, insurance, etc. prepayments. When the Traveler terminates the contract for a tourist package, he may accept a tourist package - a substitute of the same or higher quality, if the Tour Operator offers one.

4.1.9.1 In case the Traveler has not notified the Tour Operator within the specified period, it is considered that he accepts the increase under Art. 4.1.9.

4.1.10 The traveler has the right to a reduction of the price of the tourist package, corresponding to any reduction of the expenses under art. 87, para. 3, items 1 - 3 of the Tourism Act, when the reduction has occurred after the conclusion of the contract until the beginning of the implementation of the tourist package. In case of price reduction, the Tour Operator has the right to deduct the administrative costs incurred by him from the amount that will be reimbursed to the Traveler.

4.2 Amount and terms of payment:

4.2.1. Deposit. The reservation is valid after payment of a deposit of 50% of the value of the program (or the total amount) within 3 working days after receipt of confirmation from the Tour Operator for availability, or immediate payment when the time until the date of the event is shorter than this term, except in the cases when the program does not specify another amount of the deposit and terms. For one-day programs, the reservation becomes valid after payment of 100% of its value within 3 working days after receiving confirmation from the Tour Operator for availability or immediate payment, when the time to the date of the event is shorter than this period, unless otherwise provided in the program.

4.2.2. Final payment. In the absence of a deposit within the specified period, the reservation is canceled. Payment of 100% of the value of the package is made in the following terms:

4.2.2.1 For programs in Bulgaria and abroad with a duration of 1-3 days - up to 3 calendar days from the date of departure;

4.2.2.2 For programs lasting 4 or more days in Bulgaria - up to 7 calendar days before the departure date;

4.2.2.3 For trips abroad:

- for bus excursions - no later than 30 calendar days before the departure date, unless otherwise stated;

- for air trips - no later than 60 calendar days before the date of departure, unless otherwise stated;

4.2.3 In the presence of other vacancies, registration is made after the specified deadlines upon payment of the full amount by the Traveler.

 

5. DISCOUNTS

5.1 The tour operator reserves the right to provide discounts to its customers at its discretion. Travelers can use one of the discounts listed below. Discounts do not accumulate.

5.1.1 Discount for early bookings: Discounts for early bookings are valid for reservations up to the terms described in the program in advance, if there are no other additionally announced and extended terms for early bookings announced by the Tour Operator. In case of reservations made under the conditions of early bookings, the Traveler has no right to change the names of the passengers and / or the date of the trip, except if available and with the express consent of the Tour Operator.

5.1.2. Discount for children : As described in each program.

5.1.3  Discount for regular customers : At the discretion of the Tour Operator.

 

6. RIGHTS AND OBLIGATIONS OF THE PARTIES

6.1 Rights and obligations of the TOUR OPERATOR

6.1.1 The tour operator is obliged to provide the tourist services paid by the Traveler. The tour operator is fully responsible for the quality of all travel services included in the program in accordance with the terms of the contract for a travel package.

6.1.2 The tour operator is obliged to provide compulsory insurance to the Traveler "Medical expenses in case of illness and accident" for trips outside the country / included in the package price /. For higher limits than provided in the program of the trip and insurance for additional risks, the Tour Operator can assist the Traveler, for an additional fee. Travelers over the age of 65 are compulsorily insured with an increased insurance premium. In these cases, each Traveler is obliged to pay the difference in the value of the insurance.

6.1.3 In cases where the Tour Operator has made a significant change in some of the essential clauses of the contract for a tourist package (within the meaning of the Tourism Act), he is obliged within two days of the change to notify the Traveler in writing, but not - no later than 20 days before the start date of the trip. The acceptance of the changes is certified by signing an additional agreement to the contract / annex. In case the Traveler refuses the trip, he is obliged to do so in writing within 3 days of receiving the notification from the Tour Operator. The tour operator shall refund the amounts paid by him under the contract within 14 days from the date of receipt of the notice of refusal, except for already incurred non-refundable expenses such as air tickets, ferry tickets, accommodation reservations, entrance tickets, visas, insurance, fees, etc. Replacement of the vehicle / plane, bus, train, ferry /, hotel or restaurant with another of the same or higher category without changing the price is not considered a significant change in the contract. 

6.1.4 The tour operator has the right to cancel the trip if the required minimum number of participants has not been recruited or if the cancellation is due to force majeure. In these cases, the Tour Operator is not responsible for non-performance of the contract for a tourist package, returning to the Traveler all amounts paid, without this part of them for the actual costs / cancellation fee of insurance concluded on behalf and at the expense of the Traveler. airline tickets for scheduled flights, according to the rules of the airline, visa fees and others, requested at the request of the Traveler and paid in advance additional services that are paid to third parties-contractors of the Tour Operator and according to the rules of these third parties are non-refundable. . The actual costs incurred shall be certified by duly executed documents.

6.1.5 In case of strike, cancellation of flight or bankruptcy of an airline, as well as in case of non-recruitment of the minimum number of participants in the program, at the express request of the Traveler, the Tour Operator may offer the trip with another airline or a smaller number of participants. . In this case, the Tour Operator indicates the price of the trip, valid under the changed conditions.

6.1.6 The Tour Operator has the right to terminate the contract for a travel package unilaterally without penalty, in cases where the Traveler does not make payments within the agreed time and thus shows bad faith in fulfilling its obligations. The payment is certified by a duly executed payment document. If the Traveler has made a deposit, but has not made the payments within the established time limits to the full amount of the total price of the trip, the deposit is not refundable.

6.1.7 The tour operator reserves the right to change the carrier with another carrier, in case of reasons that make it impossible or inappropriate for the carrier specified in the contract to fulfill its obligations.

6.1.8 The tour operator has the right to replace the hotel / accommodation with one of the same or higher category, without changing the total price paid by the Traveler, in case of duplicate reservation, closing of the hotel / accommodation or impossibility the hotel to receive tourists.

6.1.9 The Tour Operator reserves the right to change the time of departure, place of departure and time of arrival, including in case of change of carrier or occurrence of other objective reasons (meteorological or technical reasons), which require this, notifying the Traveler in a timely manner. The tour operator is not responsible for changes in the flight schedule or cancellation of flights, but provides full assistance in resolving the case.

6.1.10 The Tour Operator is not responsible, does not reimburse and does not compensate Travelers who have given up the consumption of certain services or have voluntarily deviated from the program, and therefore have missed one or another service under the pre-agreed program. The tour operator does not reimburse or compensate Travelers for expenses outside the tourist package. The tour operator does not bear costs related to the consumption of food and beverages, other than those specified as included in the contract for a tourist package.

6.1.11 The liability of the Tour Operator in case of incorrect performance of the contract is up to the amount of the difference between the price of the service agreed in the contract and the actually provided service.

6.1.12 The Tour Operator has the right at any time during the trip to unilaterally refuse to provide part of the services included in the package, without paying penalties or indemnities, in case the Traveler's behavior poses a serious risk to the safety or comfort of other Travelers, to employees or co-contractors of the Tour Operator or to state or municipal employees in the host country, or for the successful continuation of the trip. In this case, the Tour Operator does not owe a refund of amounts paid by the Traveler under the contract for a travel package, if these amounts are paid to third parties-contractors of the Tour Operator and under the rules of these third parties the amounts are not refundable, and is entitled to compensation. all damages caused to him by the wrongful conduct of the Traveler.

6.1.13 The Tour Operator is not responsible for fines and other sanctions imposed on the Traveler by authorized persons in the host country for offenses committed by the Traveler, such as dumping garbage in an unregulated place, smoking in a public place, indecent appearance and / or behavior, non-compliance with traffic rules and the like.

6.2. Rights and obligations of the TRAVELER

6.2.1 The Traveler is obliged to pay in full and within the terms established in the Contract for a tourist package the value of the tourist services.

6.2.2 In the event that the Traveler does not make payments within the prescribed time limits, it is considered that he wishes to terminate the contract with the resulting consequences, in accordance with the provisions of these general conditions.

6.2.3 The Traveler has the right to receive compensation equal to the deposit provided in case of complete non-performance of the contract by the Tour Operator due to the fault of the latter. 

6.2.4 The Traveler is obliged to notify the Tour Operator immediately in case of change of address, number of personal documents or method of communication specified in the contract (telephone, e-mail, etc.). Otherwise, all adverse consequences resulting from the inaction of the Traveler are borne by the latter and the Tour Operator is released from any liability.

6.2.5 The traveler undertakes to comply with the laws of the country to which he is traveling. In case of non-compliance with this, the Tour Operator is not responsible for the consequences, costs and formalities arising from non-compliance with local legislation, as well as obstacles and complications for the return of the Traveler to Bulgaria. In case of accidents and damages to hotels, vehicles, third parties, etc. on the part of the Traveler, the latter is obliged to reimburse on the spot the caused and established damages.

6.2.6 The traveler who intends to travel and stay in countries with an increased risk of infectious diseases, is obliged to undergo appropriate prevention, in accordance with international medical requirements.

6.2.7 The traveler is obliged to provide the necessary personal documents with the appropriate validity for trips abroad - an identity card valid until the end date of the trip or an international passport valid for 6 months from the end date of the trip.

6.2.8 For persons under 18 traveling without one of their parents, a copy of the birth certificate and a notarized declaration is required for the child to leave the country, according to Art. 3.3. of the general conditions. In case the Traveler does not submit or submits an incorrectly completed declaration, as a result of which he is not allowed to cross the border of Bulgaria, the Tour Operator does not delay the program of the rest of the group and does not owe the Traveler penalties for the trip.

6.2.9 The Traveler has the right to receive compensation for damages suffered as a result of culpable non-performance by the Tour Operator of the contract for a tourist package, with a proven amount of damages, except in cases where this is due to:

6.2.9.1 The Traveler;

6.2.9.2 Third party not related to the provision of the tourist services included in the contract for the tourist package, which cannot be foreseen or prevented;

6.2.9.3 Irresistible and extraordinary circumstances;

6.2.10 In the event that the Traveler voluntarily terminates his / her journey during its duration, all additional costs, including transportation, shall be borne by him / her. In this case, the Traveler cannot have claims to the Tour Operator for return of part of the value of the requested but unused services.

6.2.11 The Traveler is obliged to observe exactly the announced starting hours for departure and to be in a condition and appearance that allow him to participate in the trip and that do not cause inconvenience to other tourists, employees of the Tour Operator and its contractors. In the event that for the stated reasons, additional costs arise for the Traveler or the Tour Operator, they shall be borne entirely by the Traveler. All costs incurred by the Traveler due to delay or non-appearance and subsequent release of a bus, plane, ship, train or vehicle, respectively, are entirely at the expense of the Traveler, regardless of the reason for the delay.

6.2.12 The Traveler is obliged to provide the Tour Operator with information about his health condition in case he suffers from chronic or congenital diseases that may endanger his life / health during the trip, which information is provided in writing to the Tour Operator as of the date of the reservation made for the specific program.

6.2.12.1 Taking into account the specifics of each individual program, the Tour Operator has the right at its discretion to deny the Traveler his inclusion in the trip.

6.2.12.2 In case the Tour Operator is not notified within the specified period and in the manner specified here and in the event of an incident related to a chronic or congenital disease of the Traveler, the Tour Operator and / or its contractors are not responsible.

6.2.12.3 Notwithstanding the notification of the Tour Operator of a chronic or congenital disease of the Traveler, and in case the Traveler explicitly states in writing a desire to participate in a specific program at his own risk, he undertakes to declare in writing that any risks in relation to his health and life are entirely at his expense and the Tour Operator and / or his contractors do not bear any responsibility in the event of deterioration of his health and / or death during the trip.

 

7. TRANSFER OF RIGHTS AND CANCELLATION OF TRAVEL

7.1 The Traveler has the right to transfer his rights and obligations under the contract for a tourist package to a third party who meets all the requirements for the trip, if available, by notifying the Tour Operator in advance and obtaining his consent. The traveler who transfers his rights and obligations and the person to whom the trip is transferred are jointly and severally liable to the Tour Operator for payment of the total price under the contract and the costs associated with the transfer. The third party declares that it accepts the transfer and fully complies with the general conditions, the contract for the tourist package and its annexes, as well as that it is aware of the travel information before accepting the transfer.

7.2 In case of cancellation of the trip and termination of the contract for a tourist package by the Traveler, the Tour Operator shall deduct the fees for termination of the contract specified in this article, namely:

7.2.1 When traveling abroad by bus:

- 30 and more days before the date of travel - no fees for termination of the contract, unless penalties are due on costs already paid by the Tour Operator for bus, ferry, hotel reservations, etc., included in the package price of the trip. The conditions for cancellation of the respective service provider are in force and they are subject to payment by the Traveler.

- from 29 to 21 days before the date of the trip - 30% of the package price of the trip, as well as the value of the non-refundable expenses already paid by the Tour Operator;

- from 20 to 14 days before the date of the trip - 40% of the package price of the trip, as well as the value of the non-refundable expenses already paid by the tour operator;

- from 13 to 7 days before the date of the trip - 75% of the package price of the trip;

- less than 7 days before the date of the trip - 100% of the package price of the trip;

7.2.2 When traveling abroad by air:

- 60 and more days before the date of travel - no fees for termination of the contract, unless penalties are due for canceled airline, ferry tickets, hotel accommodation and other services that are part of the package price. In case the cancellation is due penalties or other fines and fees for cancellation of already issued airline, ferry tickets, hotel accommodation and other services that are part of the package price of the trip, the tariffs, rules and conditions for cancellation of the carrier are applied. (airline, bus or ferry company);

- from 59 to 31 days before the date of the trip - 30% of the price of the trip, as well as the value of already paid by the Tour Operator non-refundable costs included in the package price of the trip, according to the tariffs of the airlines, buses and ferries, hotels, etc. .;

- from 30 to 21 days before the date of the trip - 50% of the price of the trip, as well as the value of the already paid non-refundable expenses included in the package price of the trip, according to the tariffs of the respective airlines, bus and ferry companies, hotels, etc. .;

- from 20 to 14 days before the date of the trip - 85% of the package price of the trip;

- less than 14 days before the date of the trip - 100% of the package price of the trip;

7.2.3 When traveling in the country:

- 20 or more days before the date of travel - no fees for termination of the contract;

- from 19 to 14 days before the date of travel - in the amount of the deposit;

- from 13 to 7 days before the date of the trip - 75% of the total cost of the trip;

- less than 7 days before the date of the trip - 100% of the total value of the trip;

7.3 In the event that the Traveler terminates his / her journey during the duration of his / her choice, all additional costs, including transportation, shall be borne by him / her. In this case, the Traveler cannot have claims to the Tour Operator for a refund of part of the value of the requested services.

7.4 In case of submission of documents with incorrect data and / or non-compliance with the deadlines by the Traveler, the Tour Operator has the right to cancel the trip, deducting the above fees.

 

8. RESPONSIBILITIES AND COMPLAINTS

8.1 The tour operator is fully responsible for the quality of all services included in the program.

8.2. Cases in which the Tour Operator is not responsible:

8.2.1 The tour operator is not responsible for services requested and paid for during the trip itself, regardless of whether the guide / guide assists in providing the service or not, which complement the tourist program, are performed by third parties and are described in separate documents for their implementation, such as: transport services (tickets: ferry tickets, bus tickets on regular bus lines, railway tickets, etc.), additional excursions, visits to attractions, etc. In these cases, material and moral responsibility to the Traveler is borne by the specific service provider, as the relationship between the Traveler and the contractor are described in separate documents other than the contract between the Tour Operator and the Traveler.

8.2.2 The tour operator is not responsible for changes in the value of transport services, when the latter are not included in the package price, but are paid extra, and which are formed with a separate document - ticket, including airport and ferry fees, airport security fees , stations, etc. transport sites. A change in the value of these services is not considered a ground for refusing to travel.

8.2.3 The Tour Operator shall not be liable for delays due to circumstances beyond its control or force majeure, including cancellation, delay or modification of hours, terms and conditions of travel that do not depend on the Tour Operator, such as flight delays for technical or meteorological reasons. , cancellation and interruption of the trip for personal reasons of the Traveler, loss or damage of luggage during the trip, refusal of the authorized bodies to issue a visa to the Traveler, force majeure, according to these general conditions and others.

8.2.4 Services that are not consumed due to the fault of the Traveler are not subject to compensation, their value is not refundable and are not grounds for claims by the Traveler.

8.2.5 The Tour Operator is not responsible in case of: stolen, lost or forgotten property and documents of the Traveler; in case of claim for services selected by the Traveler during the trip itself; in case of violation of the laws of the respective country by the Travelers, regardless of whether they are familiar with them or not; in case of accidents and damages to hotels, public facilities, vehicles or to third parties by the Traveler, who bears full property responsibility, which is established on the spot.

8.2.6 The Tour Operator is not responsible in case the Traveler obstructs the implementation of the program due to alcohol or drug intoxication.

8.2.7 The Tour Operator is not responsible and does not owe any compensation, indemnities or penalties, if due to hooliganism on the part of the Traveler, the Tour Operator has refused to perform services or had to remove him completely from the tourist program, as documented by protocol from officials or other Travelers present on site.

8.2.8 The Tour Operator is not liable to the Traveler in case of loss of personal luggage, personal belongings, documents, money and valuables, including those left / forgotten in the hotel room, at the reception or others. In such cases, the guide / tour guide and the tour operator assist the victim to the extent that the tourist program of the whole group is not violated. All costs for these actions / telephone, courier, etc./ are at the expense of the Traveler. The responsibility for carrying, handing over and receiving all personal documents when traveling (at customs, border checkpoints, airports, hotels, etc.) is solely the sole responsibility of the Traveler.

non-admission by the customs and border services of the Traveler to leave Bulgaria or to enter the country of travel due to lack of properly executed documents or committed offenses, and other exceptional circumstances. A force majeure or event during the trip or immediately before it is considered a phenomenon that cannot be foreseen or avoided by the Tour Operator or its contractors in good faith performance of their obligations. In these cases, the Tour Operator reserves the right to relocate elements and changes in the program and to act according to the specific situation, without the Tour Operator being responsible and owing penalties for this. is considered a phenomenon that cannot be foreseen or avoided by the Tour Operator or its contractors in good faith performance of their obligations. In these cases, the Tour Operator reserves the right to relocate elements and changes in the program and to act according to the specific situation, without the Tour Operator being responsible and owing penalties for this. is considered a phenomenon that cannot be foreseen or avoided by the Tour Operator or its contractors in good faith performance of their obligations. In these cases, the Tour Operator reserves the right to relocate elements and changes in the program and to act according to the specific situation, without the Tour Operator being responsible and owing penalties for this.

8.3.1 In case of return of the Traveler / prevention of entry into the territory of the respective state by border authorities or in case of non-observance by the Traveler of the laws of a given country, regardless of whether the Traveler is aware of them, the Tour Operator is not responsible. the price paid for the program.

8.3.2 The Tour Operator is not responsible in case the Traveler gets lost, is late or does not appear at a certain meeting at the specified time and place, at departure or during the implementation of the program, as well as if the Traveler separates from the group of tourists during program execution.

8.3.3 The Tour Operator is not responsible for services that the Traveler has purchased individually on the spot and not through his representative.

8.3.4 The tour operator is not responsible for the categorization of the hotels provided as accommodation under the programs, as they are categorized by the authorized bodies in the respective country. Before check-in or after leaving the respective hotel according to the announced hours, no services are used in the hotels or they are used for an additional fee.

8.3.5 The Tour Operator shall not be liable for damages caused by non-performance or incorrect performance of the contract with the Traveler, if the reasons for this are due to:

8.3.5.1 The Traveler;

8.3.5.2 Third party not related to the provision of the tourist services included in the contract for the tourist package, which cannot be foreseen or prevented;

8.3.5.3 Irresistible and extraordinary circumstances;

8.3.6 When the liability of the Tour Operator's contractors for damages caused by non-performance or incorrect performance of the services under the contract is limited by international agreements ratified, promulgated in the State Gazette and entered into force for the Republic of Bulgaria, the Tour Operator's liability is within these limits.

8.4 Complaints

8.4.1 In case facts of incorrect performance of the contract are established during the trip, the Traveler shall notify as soon as possible and in writing the service provider and the Tour Operator, in order to take timely measures to the satisfaction of all interested parties.

8.4.2 In case of claims for complaints about the organization and conduct of the trip and in case the complaint was not satisfied on the spot, the Traveler has the right to file a complaint to the Tour Operator in writing, containing a detailed description of the facts and circumstances related to non-compliance. 14 days after the completion of the tourist trip, subject of the contract. The tour operator is obliged to take an opinion on the claim within 30 / thirty / days from the date of its receipt. The tour operator leaves without consideration a claim for which it has not been notified under Art. 8.4.1.

8.4.3 Any services other than the packages purchased by the Tour Operator and paid for in the Republic of Bulgaria, which are purchased and paid on the spot by the Traveler, should be presented to the receiving tour operator or to the company that provided them. For such services and for complaints about such services, the Tour Operator "Trek du World" EOOD is not responsible.

 

9. CHANGES IN THE PROGRAMS AND CANCELLATIONS BY THE TOUR OPERATOR

9.1 Changes in the program

The Tour Operator reserves the right to change the program (rearrangement of the elements of the tourist program and add new or remove existing ones) due to reasons beyond the control of the Tour Operator (unforeseen change of flight / ferry schedules, opening hours and availability of seats in tourist sites or in case of occurrence of circumstances, corresponding to the ones described in Article 8.3 of the general conditions.

9.2 Cancellations

9.2.1 The tour operator reserves the right to cancel the trip when the minimum number of registered tourists for the implementation of the program has not been reached or in the event of circumstances corresponding to those described in Art. 8.3 of the general conditions. In this case, the Tour Operator is not responsible for non-performance of the Contract for travel package, returning to the Traveler all amounts paid, without this part of them for the actual costs / cancellation fee of insurance concluded on behalf and at the expense of the Traveler. airline tickets for regular flights, according to the rules of the airline, visa fees and other requested at the request of the Traveler and paid in advance additional services that are paid to third parties - contractors of the Tour Operator and the rules of these third parties are non-refundable.

9.2.2 In case of cancellation of a tourist program, the Tour Operator returns the prepaid amount (deposit and / or final payment) by the method of its payment.

 

10. MINIMUM NUMBER OF TOURISTS

The minimum number of registered tourists required for an excursion is specified in the specific program.

 

11. SPECIAL REQUIREMENTS FOR TOURISTS

11.1. For all programs, tourists are prepared with appropriate clothing and equipment depending on the season in which the program is organized and according to its specifics.

11.2. With the act of enrolling for a program, Travelers declare that they are healthy, without medical complaints and that their health condition allows them to join the program.

11.3. In mountain and adventure programs, the Traveler is required to be in good health and in good general physical condition and preparation. If for a given mountain or adventure program there are higher requirements to the general physical training of the Traveler or to the minimum mandatory equipment, then these requirements are described in the respective program. The Tour Operator reserves the right to refuse to book the Traveler for these programs when it deems that he does not meet the above conditions.

11.4. The minimum mandatory equipment for mountain programs includes:

- hard-soled hiking boots covering the ankle;

- raincoat or waterproof clothing;

- lighting (headlamp, flashlight);

 

12. OTHER CONDITIONS

12.1 These general terms and conditions have been prepared in accordance with the Tourism Act and the Bulgarian legislation.

12.2 All disputes concerning the implementation of these General Terms and Conditions and the Package Agreement shall be resolved by mutual agreement of the parties. In case no agreement can be reached, the dispute shall be resolved before the competent Bulgarian court.

12.3 The General Terms and Conditions are an integral part of the Tour Operator's Package Agreement.

12.4 The Tour Operator guarantees that the personal data provided by the Traveler are protected according to the applicable provisions of the Bulgarian legislation, are processed only in connection with the implementation of the Contract for tourist package and are stored according to the normative requirements.